{"id":1461,"date":"2025-06-16T19:57:45","date_gmt":"2025-06-16T19:57:45","guid":{"rendered":"https:\/\/darkseagreen-lobster-686893.hostingersite.com\/?page_id=1461"},"modified":"2025-06-17T14:07:05","modified_gmt":"2025-06-17T14:07:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/darkseagreen-lobster-686893.hostingersite.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Asked Questions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How may we help you?<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What is Universal Auto Parts Ltd?<\/h2>\n <\/div>\n
\n Universal Auto Parts Ltd is a leader in the online distribution of used auto parts. Our parts come from damaged cars ready to be\nreused in other vehicles. All parts sold by Universal AutoParts Ltd are original (OEM) and have a warranty. We invest daily for our\ncustomers to enjoy a unique browsing and shopping experience.\n <\/div>\n <\/div>\n
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Who can buy at Universal Auto Parts Ltd?<\/h2>\n <\/div>\n
\n Universal Auto Parts Ltd customers include not only professionals in the sector who work in car maintenance and repair, as well as\nall the individuals who, in an intelligent and informed way, seek to reduce the expenses associated with their vehicles, using used\noriginal parts. When choosing to buy at Universal Auto Parts Ltd, customers are able in real time to consult the updated stock of\nparts with guarantee and quality of operation, as well as having an estimate of their delivery time.\n <\/div>\n <\/div>\n
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Do you have a physical store?<\/h2>\n <\/div>\n
\n Yes, we do have a physical store in London, UK and Le Havre, France, but all orders must be placed through the Universal Auto\nParts Ltd website or via Facebook for good traceability of our stock. <\/div>\n <\/div>\n
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Where are the used parts that are in stock at Universal Auto Parts Ltd?<\/h2>\n <\/div>\n
\n Universal Auto Parts Ltd contains a continuous, closed and certified network of Scrap yards located in the UK, France, Italy and\nGermany. All parts sold can be traced to the Scrap Yard\u2019s Certificate of the vehicle in which they were mounted. . This network is\nable to meet our quality and guarantee standards.\n <\/div>\n <\/div>\n
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Does Universal Auto Parts Ltd buy used parts from private individuals?<\/h2>\n <\/div>\n
\n Our network of suppliers is closed and certified. This is the only way we can offer the best quality of information, customer service\nand warranty on used parts. Our supplier selection process is careful and rigorous.\n <\/div>\n <\/div>\n
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What assurance do I have that the part I ordered will be delivered?<\/h2>\n <\/div>\n
\n All of our orders will be shipped with a tracking number, allowing customers to track their order, from the moment it is collected at\nthe pick up point until its delivery to the address provided.\nAt the moment of packaging, if we detect some operational problems, or damage not detected initially, Universal Auto Parts Ltd\nseeks to offer a new solution of similar value, which meets the needs of customers. Of course, the alternatives depend on the used\nparts in stock. The main concern of Universal Auto Parts Ltd is to provide excellent service and full customer satisfaction. \n <\/div>\n <\/div>\n
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Is it safe to buy from Universal Auto Parts Ltd?<\/h2>\n <\/div>\n
\n Universal Auto Parts Ltd guarantees that your data is completely safe with us. All information is encrypted using our SSL\nCertificate to guarantee total security of any sensitive information.\nAt the same time, we keep your personal data private and confidential and only disclose it with your consent or if legally permitted.\nFor more details, see the Universal Auto Parts Ltd Privacy Policy.\n <\/div>\n <\/div>\n
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How can I contact Universal Auto Parts Ltd?<\/h2>\n <\/div>\n
\n Our support team is available through the website\u2019s live chat or call center, from Monday to Friday, from 8:30 am to 6:00 pm and\nSaturday, from 10:00 am to 5:00 pm (WEST). You can always send us a message here and we usually respond on the same day, or\nwithin the next 24 hours (on weekdays, of course!).\n <\/div>\n <\/div>\n
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How do I cancel my registration in the Universal Auto Parts Ltd database?<\/h2>\n <\/div>\n
\n In compliance with the RGPD * to delete your registration, just send the request in writing to the representative of the Person\nResponsible for the Processing of Personal Data \u2013 sales@darkseagreen-lobster-686893.hostingersite.com\nATT: this acronym changes depending on the language !! <\/div>\n <\/div>\n \n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Prices and payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Are prices negotiable?<\/h2>\n <\/div>\n
\n The prices are not shown on the website, so when Get a Quote prices are not negotiable. Prices are already optimized for the\ncustomer, taking into account that they are original used parts and ready to be reused.\n <\/div>\n <\/div>\n
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What forms of payment are accepted?<\/h2>\n <\/div>\n
\n PAYPAL\nTo buy with PayPal, please request payment details and proceed with your payment, once the operation is performed, send us\nproof of it. After the goods\u00b4 collection, your order will be shipped. \nBANK TRANSFER\nYou can pay by bank transfer, you will only have to request in writing and, once the operation is performed, send us proof of it. After\nthe goods\u00b4 collection, your order will be shipped.\n <\/div>\n <\/div>\n
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In which currency can I order?<\/h2>\n <\/div>\n
\n Currently your order will be charged in Pounds.\nIs it possible to make payments in installments?\nYes, it is possible to pay in installments for several items in Universal Auto Parts Ltd stock.\nPlease note that this option is valid for all items above \u00a32,000.00 and above.\n <\/div>\n <\/div>\n
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Do you accept payment on delivery?<\/h2>\n <\/div>\n
\n We do not ship with payment on delivery, orders are only shipped after full payment of the order. \n <\/div>\n <\/div>\n
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Will I have to pay taxes and customs clearance fees?<\/h2>\n <\/div>\n
\n Within the European Union, taxes are included in the value shown on the products. For shipments outside the European Union, all\nimport expenses are the customer\u2019s responsibility. The price you pay to Universal Auto Parts Ltd, will exclude any import duties and\nsales taxes that you may have to settle with the carrier to collect your order at customs. \n <\/div>\n <\/div>\n
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Can I ask for an invoice?<\/h2>\n <\/div>\n
\n All orders placed at Universal Auto Parts Ltd are accompanied by an invoice. Because we are a green company, your invoice is sent\nby email. In the Universal Auto Parts Ltd account, the customer always has access to the purchase history, as well as the\nrespective invoices.\n <\/div>\n <\/div>\n
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If the part is without price, what to do?<\/h2>\n <\/div>\n
\n All items at Universal Auto Parts Ltd that may not have prices available.\nIf you have found a part that has no price on it, the procedure is simple: just fill out the \u201cRequest for Quotation\u201d form with your email\nand contacts and, as soon as the amount is available, you will receive an email with that information. Usually, the response time is\nless than 24 hours on business days.\n <\/div>\n <\/div>\n